Terms and conditions

This website is owned and operated by Margot Pauvers. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors details about our coaching programmes and possibility to buy and book your coaching sessions. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. Your continued use of the Website or our service after any change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Description of Coaching: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

Coach-Client Relationship

A. Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour.

B. Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching sessions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

C. Subject to section 3 (Fees) and 8 (Termination), Client further acknowledges that they may terminate or discontinue the coaching relationship at any time.

D. Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

G. The Client understands that the Coach is engaged as an independent contractor. The Coach acts at all times as an independent contractor and has no authority to bind or represent any other party in any way. No other party shall be held liable by the Client for any act, matter or thing done or to be done by the Coach throughout the duration of the coaching period.

Services

Coaching sessions will take place [in person/via video conferencing]. It is at the Coach’s discretion whether a given session may run overtime if the Client arrives late. The Client is still liable for the full cost of a session in the event that they arrive late to the session.

The Coaching Program will be the elapsed time required to complete the number of series we have agreed upon.

Fees

Total fee for Coaching Program will depend on the number of sessions you have purchased.

Payment for Coaching shall be by way of [bank transfer/Paypal].

No refund is available in the instance that the Client is dissatisfied with the coaching services provided. In the instance that the Client is required to discontinue with coaching due to unforeseen circumstances, provision of a full or partial refund of advance payments is at the sole discretion of the Coach.

Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

Cancelation

It is the Client's responsibility to notify the Coach 48 hours in advance of the scheduled coaching session in the event of a cancellation. The Coach reserves the right to bill the Client for a missed session in the event of insufficient notice.

In the event that the Coach cancels a session, the session will be rescheduled for another agreed upon time and the Client will not be billed for this session.

Record Retention Policy and Personal Data

The Client’s name and contact information, as well as the coach’s notes from coaching sessions (as applicable) will be retained by the coach for a period of 6 years following the completion of the Coaching Program.

This information will be stored by the coach on a password protected laptop.

Contact information for the client and notes from sessions will not be shared with any other third parties except under circumstances detailed under section 5 (Confidentiality) above.

The Coach will only use your personal data as set out in the privacy policy.

Intellectual Property Rights

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Margot Pauvers. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

The client may not use or reproduce any of the processes, techniques, presentations, methodologies, precedents and/or materials used by the Coach in the course of the Coaching Program. The client must not at any time use or reproduce any of the above in any manner, shape or form, except for personal use. The Client shall ensure that no servant, agent, related body or corporate contact will use or reproduce these in any manner, shape or form.

The Client shall indemnify the Coach with respect to any loss or damage caused or sustained by the Coach in the event of a breach of this section.

Termination

Either the Client or the Coach may terminate their Agreement at any time with 2 weeks written notice. The Client agrees to pay for all coaching sessions that have been booked and attended to. The Coach reserves the right to bill the Client for unused sessions in package 1 or 2.

Conditions for the Coach terminating the Agreement before the end of the agreed upon period may include:

Client failure to perform or observe any of the terms of the Agreement, and failure to remedy such breaches within five (5) working days of a notice from the Coach that such a failure has occurred;
II.Client failure to perform any term of this Agreement which cannot be remedied; or,
III.An insolvency event that occurs in relation to the Client.

The Client may terminate this Agreement if either of the matters raised in paragraphs I. or II. are applicable to the Coach. The Coach or Client may terminate this Agreement by mutual agreement.

Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date. We will only use your personal information as set out in our Privacy Policy.

Nothing in this Terms of Use limits any liability which cannot legally be limited, including liability for (a) death or personal injury caused by negligence; and (b) fraud or fraudulent misrepresentation.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in London.